Introduction
Hospitality is global, and your guests speak many different languages. The Translation setting in Bookboost's Inbox Settings allows operators to automatically translate incoming guest messages into a language they understand — making it easier to respond quickly and professionally, no matter where your guests are from. 🌍
Main Concept: Automatic Message Translation
The Translation feature lets each operator select a preferred language for the inbound messages. When a guest sends a message in a different language, Bookboost will automatically translate it so the operator can read and understand it without leaving the inbox.
This setting is configured per operator, so each team member can choose the language that works best for them.
Use Cases
A Spanish-speaking operator receiving messages from German-speaking guests
A front desk team working across multiple international properties with diverse guest profiles
Reducing the need to copy-paste messages into external translation tools
Ensuring consistent and fast response times regardless of the guest's language
Configuration and Setup
Go to Inbox Settings and select Preferences - General from the navigation bar.
Choose your preferred language from the dropdown list.
Save your selection — incoming messages in other languages will now be automatically translated for you.
Known Issues or Limitations
Translation preferences are set per operator and do not apply platform-wide.
Translation quality may vary depending on the language pair and message complexity.
Translations are only for inbound messages and not for outbound ones.
Conclusion
The Translation feature removes language barriers between your team and your guests, enabling faster and more confident communication. With just one simple setting, every operator can work comfortably in their own language while still delivering a seamless guest experience worldwide.
Support
Please contact us through the 'Talk to Us' option on the left menu in the platform, or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.