You can now collaborate with your team without leaving a conversation. Inside any Inbox conversation, switch the composer to Comment to add an internal note that only your team can see, and type @ to mention a colleague and pull them in. The guest never sees any of it. Internal notes show up as distinct purple bubbles so they are easy to tell apart from customer messages.
How it works
Internal comments. Add private notes inside a conversation thread. They are visible only to your team and never to the guest.
@mentions. Tag one or more teammates in a note by typing @ and picking them from the list.
Notifications. Anyone you mention gets notified, so they can jump into the conversation quickly.
Mentions view. A dedicated view in the inbox shows every conversation where you were mentioned.
Jump to comment. Click a mention notification to go straight to that note in the conversation.
Clearly separated. Internal notes appear as distinct purple bubbles, easy to tell apart from customer messages.
How to leave an internal comment
1. Open the conversation in your Inbox.
2. In the composer, switch from Reply to Comment.
3. Type your note. To bring a colleague in, type @ and choose them from the list.
4. Click on "Add comment". The comment appears as a purple bubble in the thread, visible only to your team.
Anyone you mentioned is notified and can click through to the note. To find everything addressed to you, open the Mentions view in the inbox.
What you can do with it
Hand off without switching tools. Ask a colleague to follow up on a guest request without leaving the conversation.
Loop in a specialist. Bring in billing, maintenance, or another team with the full context already in the thread.
Smooth shift handovers. Leave a note for the next shift so nothing gets lost.
Remove a note you no longer need. Delete an internal comment at any time.
Known limitations
Plain text only. Comments do not support rich formatting.
No GIFs or emoji reactions yet.
No editing after sending. A comment cannot be changed once posted.
Individuals only. You can mention individual colleagues, not whole teams.
Common questions
How do I know when someone mentions me?
You get a notification. Click it to jump straight to that note in the conversation, or open the Mentions view in the inbox to see every conversation where you were tagged.
Can I edit or delete a comment?
You can delete an internal comment you no longer need. Comments cannot be edited after they are sent.
Getting help
Open Talk to Us in the left menu, or email support@bookboost.io.