Introduction
In Bookboost's Unified Inbox, being an administrator does not automatically give you access to every team. Access to teams is managed separately, and admins must first add themselves to a team before they can view or respond to its conversations. This article explains why this works the way it does and how to get access when you need it.
This is how you'll see the issue: "You don't have access to the team. To join the ticket, please request access from your admin.”
Main Concept or Feature Explanation
Teams in Bookboost are groups of operators assigned to handle specific inboxes or guest conversations. Team access is independent from your admin role — having admin permissions means you can manage the platform, but it does not mean you are automatically a member of every team. This separation is intentional: not every admin needs to be responding to guest messages, so access is granted only when needed.
As an admin, you have the ability to add yourself to any team at any time — there are no restrictions. You just need to do it manually first.
Use Cases
An admin tries to open a ticket but sees "You don't have access to the team" and needs to resolve it
A new admin account has been created and the person needs to be added to the relevant team(s) before they can start working
An admin wants to temporarily cover for a team member and needs to join that team's inbox
An admin wants to review guest conversations in a specific team
Configuration and Setup ⚙️
To add yourself to a team as an admin, follow these steps:
Go to Inbox Settings in the Bookboost platform.
Select Teams from the menu.
Click on the team you want to join.
Open the Access tab within that team's settings.
Add yourself as a member of the team.
Once added, you will have full access to that team's inbox and tickets. ✅
Known Issues or Limitations
Admins who have not been added to a team will see a "You don't have access to the team" message when attempting to open a ticket assigned to that team.
This is expected behaviour — it is not a bug. Access must be granted manually by adding the admin to the team.
Conclusion 🎯
Admin permissions and team membership are two separate things in Bookboost. Being an admin gives you the ability to manage the platform, but you will only see and respond to team conversations once you have added yourself to that team. The good news is that there are no restrictions — you can add yourself to any team at any time through Inbox Settings.
Support
Please contact us through the 'Talk to Us' option on the left menu in the platform, or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.