Welcome to your go-to page for mastering the Inbox! These short and sweet videos (ranging from a few seconds to five minutes) will help you navigate your Inbox with confidence. Whether you're just getting started or looking to refine your skills, we've got you covered.
📥 Get Started with Your Inbox
Inbox Workflow and Statuses (3 min)
Learn how to navigate the Inbox, understand message statuses, and streamline your workflow.
Navigating the Left Menu (2 min)
Discover how to manage unassigned tickets, assigned tickets, snoozed items, drafts, and more.
Archive
Learn how to organize closed conversations to keep your Inbox clutter-free.
Spam
Discover how to move irrelevant or spam messages to maintain a clean Inbox.
📂 Managing Tickets
Creating a Ticket (45 sec)
A quick guide to creating tickets with just a few clicks.
Ticket Functionalities (3 min)
Learn how to assign tickets, mark them as solved, snooze, and manage other essential actions.
Assigning Tickets (35 sec)
See how to efficiently assign tickets to yourself or a teammate.
⚙️ Settings & Configuration
Notifications
Set up custom notifications to stay on top of important messages.
Signature
Personalize your replies with a custom signature for consistent communication.
Teams (Advanced, for Admins)
Manage team settings and coordinate inbox access with ease.
😊 Please contact us through the ‘Talk to Us’ on the left Menu in the platform or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.