Messaging
Where you can find all the information you need about Inboxes and Quick Replies
22 articles
📥 Unified inbox
Unified Inbox
- Send PDF Attachments via WhatsAppHow to send PDF documents to guests through WhatsApp in the Inbox.
- 📺 Short & Sweet: Video Tutorials to Master Your InboxThis article guides you through efficiently managing conversations.
- 🧭 Navigating the InboxThis article guides you through the left inbox menu
- 🟡 Managing Conversation StatusesEffectively track and manage conversation statuses to monitor progress and ensure seamless communication.
- 🔎 Search FunctionalityDiscover how the search functionality allows you to quickly locate specific conversations or parts of conversations using various search criteria.
- ✅ Use of Actions in the InboxLearn how operators can efficiently assign, leave, and solve conversations, ensuring smooth and effective communication and task management.
- 📜 Accessing Conversation Details & HistoryLearn how to access other conversations with the same guest and conversation details.
- 🏗️ Inbox SettingsThe Inbox Settings allows you to create teams, add operators and create rules.
- 🗂️ Teams in Unified InboxOrganize, prioritize, and assign messages efficiently.
- ❓Frequently Asked Questions
- 📱The Advantages of Messaging in Modern Guest Engagement
- 🎥 Navigating the Inbox Menu in Bookboost: Features & Filters ExplainedVideo of the Inbox menu in Bookboost
- 🟢 Send a WhatsApp Campaign via the Inbox
- What is a Parser?
- 📲 Maximise the Potential of WhatsApp Channels to Enhance Your Guest Journey
- 🔒 Why Admins Don't Automatically Have Access to Teams
- 📬 Why Am I Receiving Notifications for Other Properties?
- 🔔 Configuring Inbox Notifications in Bookboost
- 🌐 Setting Up Message Translation in the Unified Inbox
- Use internal comments and @mentions in a conversationLeave private notes inside an Inbox conversation and @mention teammates to bring them in, kept internal and never shown to the guest.
- Insert quick replies with a slash commandType / in the Inbox message composer to instantly search your saved quick replies and insert one with a single keystroke, across Email, SMS, WhatsApp, and Web.