Can we search for a keyword within conversation content?
Yes! You can search for keywords in conversation content using the search bar.
Can we select all properties, one property, or multiple properties?
Yes, you can select all properties, a single property, or multiple properties.
Once the operator opens the message, will it disappear for everyone else?
Yes, once an operator opens a message, it will be marked as read for everyone else.
What happens when I reply to a message?
Youâll be automatically assigned to a message if you reply to it.
What does the "Switch Profile" feature do?
The "Switch Profile" feature is used if the message matches the wrong profile.
How can customers create their signatures through HTML?
You can use the Hubspot Email Signature Generator to create signatures for free and add the HTML into Bookboost.
Manually add the signature to every single message.
What happens if a solved conversation is reopened and the original operator is no longer active?
The conversation will still be assigned to the original operator, but it will also appear under "All" and in the appropriate view.
What is the workflow of a message?
When a message comes in, it is marked as "New."
It then moves between "Waiting for Us" and "Waiting for the Guest."
These are the stages that require attention.
What happens if a conversation is archived and the guest replies?
If you archive a conversation and the guest replies, it will create a new conversation.
Is it better to solve or archive a conversation once it is resolved?
It is better to solve the conversation once resolved for quick access.
Archiving is useful for cleaning up your folder, especially for older conversations.
Note: Archived conversations cannot be reopened.
đ Please contact us through the âTalk to Usâ on the left Menu in the platform or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.