This article is intended for you as a photographer. Here you will find materials that will help your clients (parents, models, newlyweds) smoothly go through the order placement process in the system. Sharing these instructions is the simplest way to avoid unnecessary questions.
Benefits of sharing video instructions
Fewer questions from clients: Viewers immediately know how to choose the print format and pay.
Professional image: You provide technical support at every stage of the collaboration.
Faster payments: Clients finalize their cart more efficiently, which speeds up your workflow.
Video instructions to share with clients
Clients browse galleries on various devices, so we have prepared two dedicated tutorial videos. We encourage you to share the links to these videos directly with your clients.
Ordering on a computer
This video shows step by step the process of logging in, selecting shots, choosing the print format, and finalizing the order on a large screen.
Link to share with clients:
Ordering on a smartphone
Most clients today browse photos on their phones. This video focuses on the mobile interface, showing how to conveniently place an order on a smaller screen.
Link to share with clients:
Important: Remember that if a client from a public gallery does not pay for their order (e.g. a payment for additional shots is missing), the system will automatically block their ability to download digital files until the payment is settled. It is worth reminding clients about this in your communications!
Message template for the client
Tip: To make your work easier, we have prepared a short message template. You can copy it and include it in an email or message with a link to the finished gallery.
Hello!
Your photo gallery is now ready! You can access it using the link below.
If it's your first time using the gallery and you need a quick tip on how to choose your photos and order prints, please take a look at these short video tutorials:
👉 Using a mobile phone? Watch this: https://youtu.be/Yo5Ba0OPcPs?si=EI0uaml-JmfRFYrr [BRAKUJE ANGIELSKIEGO FILMU!!]
👉 Using a computer? Watch this: https://youtu.be/vKXmpKgMTxk?feature=shared [BRAKUJE ANGIELSKIEGO FILMU!!]
If you run into any problems with your order, feel free to reach out to me.
Happy viewing!
Frequently asked questions
What happens if the client does not pay for the order in the gallery?
If a client places an order for additional shots but does not pay for it, the system will block the ability to download the finished digital files.
Does the ordering process differ for public and private galleries?
Yes, the login process differs depending on the type of gallery. In a private gallery, the client must log in using their email address, while public galleries do not require an assigned email. Inform the client that their view may differ slightly.