Frequently Asked Questions (FAQs)
Answers to our most frequently asked questions
By Sophie1 author51 articles
Affiliate Program and XCM Multi-Asset Rewards (MARs) FAQs
Answers to the most frequently asked questions about the affiliate program and XCM MARs
Why Is My XCM Multi-Asset Rewards (MARs) Bonus Percentage Different?
What Can I Do If I Forgot to Sign Up Using an Affiliate Link?
Transactions and Fees FAQs
Answers to the most frequently asked questions on transactions and fees
What Are the Fees on Coinmetro?Everything you need to know about the Fees on Coinmetro
What Are the Deposit Times for Coinmetro's Listed Cryptoassets?
What Are the Withdrawal Times for Coinmetro's Listed Cryptoassets?
Where Can I Find the Status of My Deposit?
Where Can I Check My Withdrawal Status on Coinmetro?
Why Are My Funds Unavailable for Use?
Where Can I Find My Coinmetro Transaction History?
How Can I Download or Export My Coinmetro Transaction History?
Why Can't I Deposit Fiat Using My Credit or Debit Card?
Can I Deposit Fiat Using a Virtual or Prepaid Card?
Why Are Withdrawals Disabled On My Coinmetro Account?
How to Manage Your Payment Methods on Coinmetro
How Can I Cancel My Pending Withdrawal?
What Are the Deposit Times for Coinmetro’s Supported Fiat Currencies?Find out how long you can expect to wait for your fiat deposit
What Are the Withdrawal Times for Coinmetro's Supported Fiat Currencies?
How Can I Import My Coinmetro Transaction History into Koinly?
How Can I Import My Coinmetro Transaction History into CoinTracking?
How Can I Find the Average Purchase Price of a Cryptocurrency on Coinmetro?
Compliance and KYC FAQs
Answers to the most frequently asked questions about compliance and account verification (KYC)
How Can I Check My Account Verification (KYC) Status?
How Can I Update My Personal Information?
How Long Does Profile Verification Take?
Why Have I Been Asked to Resubmit My Documents for Profile Verification (KYC)?
Why Have I Been Asked to Submit Proof of Address?
Which Countries Are Not Supported by Coinmetro?
Why Has Access to My Coinmetro Account Been Suspended?
What Happens to My Personal Data Upon Account Closure?
Can I Assign a Beneficiary to My Coinmetro Account?
I'm a Coinmetro user in the UK. Why am I seeing a "Please finish your onboarding process using the Coinmetro Mobile App" message?
I'm a Coinmetro user in the UK. Why do I need to complete an assessment to continue using Coinmetro?
Crypto and Trading Platforms FAQs
Answers to the most frequently asked questions about crypto and our trading platforms
How Can I Sell My Shares, Equities or Bonds?
Which Cryptoassets Are Listed on Coinmetro?
How Long Does It Take for a Limit Order to Be Filled?
Can I Exchange Fiat-To-Fiat on Coinmetro?
Which Trading Pairs Are Available on Coinmetro's Exchange Platform?
Which Trading Pairs Are Available on Coinmetro's Margin Platform?
What Limits Apply When Using XCM as Collateral?
Does Coinmetro Support NFTs?
Account Settings FAQs
Answers to the most frequently asked questions about account settings
How Can I Manage My Connections?
How Can I Set Up a Price Alert?
How Can I Manage Notifications and Alerts on the Mobile App?
How Can I Change My Timezone?
How Can I Close My Coinmetro Account?
How Can I Change My Preferred Display Currencies?
How Can I Change the Language on the Coinmetro Mobile App?How to Set the Language on the Coinmetro Mobile App
Campaigns and Raffles FAQs
All information on our current campaigns and raffles.
How Can I Enter the XCM Volume Royale?Looking for a chance of winning a share of over $500,000 in rewards? Find out how to enter the XCM Volume Royale now!
Support FAQs
Answers to the most frequently asked questions about customer support
How Can I Contact Coinmetro?
Does Coinmetro Offer Support Over the Phone?
Can I Ask Customer Support for Advice on My Taxes?
Is Coinmetro Hiring?