Frequently Asked Questions (FAQs)
Answers to our most frequently asked questions
By Sophie1 author52 articles
Affiliate Program and XCM Multi-Asset Rewards (MARs) FAQs
Answers to the most frequently asked questions about the affiliate program and XCM MARs
- Why Is My XCM Multi-Asset Rewards (MARs) Bonus Percentage Different?Learn why your XCM Multi-Asset Rewards (MARs) bonus percentage may be different. Discover the factors that can affect reward rates and how they are calculated.
- What Can I Do If I Forgot to Sign Up Using an Affiliate Link?Learn what to do if you forgot to sign up using an affiliate link. Discover whether it’s possible to apply a referral and how affiliate tracking works on Coinmetro.
Transactions and Fees FAQs
Answers to the most frequently asked questions on transactions and fees
- What Are the Fees on Coinmetro?Learn what the fees are on Coinmetro and how they work. Discover the different costs involved, including trading, deposit, and withdrawal fees across the platform.
- What Are the Deposit Times for Coinmetro's Listed Cryptoassets?
- What Are the Withdrawal Times for Coinmetro's Listed Cryptoassets?
- Where Can I Find the Status of My Deposit?
- Where Can I Check My Withdrawal Status on Coinmetro?
- Why Are My Funds Unavailable for Use?
- Where Can I Find My Coinmetro Transaction History?
- How Can I Download or Export My Coinmetro Transaction History?
- Why Can't I Deposit Fiat Using My Credit or Debit Card?
- Can I Deposit Fiat Using a Virtual or Prepaid Card?
- Why Are Withdrawals Disabled On My Coinmetro Account?
- How to Manage Your Payment Methods on Coinmetro
- How Can I Cancel My Pending Withdrawal?
- What Are the Deposit Times for Coinmetro’s Supported Fiat Currencies?Find out how long you can expect to wait for your fiat deposit
- What Are the Withdrawal Times for Coinmetro's Supported Fiat Currencies?
- How Can I Import My Coinmetro Transaction History into Koinly?
- How Can I Import My Coinmetro Transaction History into CoinTracking?
- How Can I Find the Average Purchase Price of a Cryptocurrency on Coinmetro?
Compliance and KYC FAQs
Answers to the most frequently asked questions about compliance and account verification (KYC)
- How Can I Check My Account Verification (KYC) Status?
- How Can I Update My Personal Information?
- How Long Does Profile Verification Take?
- Why Have I Been Asked to Resubmit My Documents for Profile Verification (KYC)?
- Why Have I Been Asked to Submit Proof of Address?
- Which Countries Are Not Supported by Coinmetro?
- Why Has Access to My Coinmetro Account Been Suspended?
- What Happens to My Personal Data Upon Account Closure?
- Can I Assign a Beneficiary to My Coinmetro Account?
- I'm a Coinmetro user in the UK. Why am I seeing a "Please finish your onboarding process using the Coinmetro Mobile App" message?
- I'm a Coinmetro user in the UK. Why do I need to complete an assessment to continue using Coinmetro?
Crypto and Trading Platforms FAQs
Answers to the most frequently asked questions about crypto and our trading platforms
- How Can I Sell My Shares, Equities or Bonds?
- Which Cryptoassets Are Listed on Coinmetro?
- How Long Does It Take for a Limit Order to Be Filled?
- Can I Exchange Fiat-To-Fiat on Coinmetro?
- Which Trading Pairs Are Available on Coinmetro's Exchange Platform?
- Which Trading Pairs Are Available on Coinmetro's Margin Platform?
- What Limits Apply When Using XCM as Collateral?
- Does Coinmetro Support NFTs?
Account Settings FAQs
Answers to the most frequently asked questions about account settings
- How Can I Manage My Connections?
- How Can I Set Up a Price Alert?
- How Can I Manage Notifications and Alerts on the Mobile App?
- How Can I Change My Timezone?
- How Can I Close My Coinmetro Account?
- How Can I Change My Preferred Display Currencies?
- How Can I Change the Language on the Coinmetro Mobile App?How to Set the Language on the Coinmetro Mobile App
- Coinmetro @MetroTags ExplainedLearn what a Coinmetro @MetroTag is, how it works, and how to set or change it in the mobile app. Use your @MetroTag for internal transfers and leaderboard features.
Support FAQs
Answers to the most frequently asked questions about customer support