Keeping track of your deposits is important to ensure your funds are correctly credited to your Coinmetro account. Whether you’ve deposited fiat or cryptocurrency, Coinmetro provides an easy way to check the status of your deposit, so you always know whether your funds are pending, completed, or require further action.
🔎 Where to Check Your Deposit Status
You can check the status of a deposit from either a web browser or the Coinmetro mobile app.
📱 On the Mobile App
📱 On the Mobile App
Open the Coinmetro mobile app.
From the home screen, tap on the Menu icon (☰) on the top-left corner of the screen.
Tap on Transactions.
Find your deposit and tap on it to see its status.
💻 On a Web Browser
💻 On a Web Browser
From your dashboard, scroll down to the Latest Transactions section.
Find your deposit and click on it to see its status.
Important: Pending deposits will appear in your wallet but cannot be used for trading until approved. Completed deposits will be reflected in your balance.
ℹ️ Understanding Your Deposit Status
Pending: The deposit has been received but is awaiting approval from the finance team, or we may have reached out to you via email for some additional information before it can be approved. Check your emails for an email from hello@coinmetro.com or hello@content.coinmetro.com.
Completed: The deposit has been approved and credited to your Coinmetro account.
Failed/Rejected: There was an issue with the deposit (e.g., incorrect wallet address or unsupported currency). You should have received an email from us about this, but if not, Contact Customer Support.
⚠️ Important Notes
Crypto deposits require confirmations on their respective blockchains before they are marked as completed.
Fiat deposits may require additional processing time depending on your bank or payment method.
Always double-check that your deposit details match your Coinmetro account to avoid delays or misassigned funds.
FAQs
📩 Why is my deposit still pending?
Deposits remain pending until they have been verified by Coinmetro’s finance team. Crypto deposits also require blockchain confirmations. Processing times may vary depending on the currency and method used. We may have reached out to you for some additional information before we can approve your deposit, so please check your email inbox.
🔄 Can I cancel a deposit?
Deposits cannot be canceled once submitted. If you notice an error, contact Customer Support immediately.
💳 Why hasn’t my fiat deposit appeared yet?
Fiat deposits can take 1–3 business days to process, depending on your bank and payment method. Ensure your bank details were entered correctly.
🛑 What if my deposit fails or is rejected?
Check that you sent funds to the correct wallet address and used a supported currency. If everything is correct but the deposit still failed, contact Customer Support for assistance.