As Coinmetro is a secure and regulated exchange, sometimes we need to request additional verification from our customers for compliance purposes. We will usually reach out to you by email from either hello@content.coinmetro.com or hello@coinmetro.com, where you can upload your documents directly using the provided secure link.
Please note that if this has been requested, this is because here at Coinmetro, we strive to be compliant with financial regulations, and to offer our customers a safe and secure experience when using our platform.