Usually, if your card transaction is unsuccessful, it might be due to one of the common reasons below:
The name on your card does not match the name on your Coinmetro account
The transaction was declined by your bank. Please contact your bank to clarify this
The card is not valid for e-commerce, cryptocurrency, or foreign transactions
The card is not enrolled for 3D Secure transactions
There are insufficient funds on the card, or you've exceeded a card limit
You entered the wrong 3D Secure password
You entered the wrong CVC code or expiry date
The card has expired
The card is pre-paid and not issued by Visa or MasterCard
The deposit amount is over 5,000 EUR/GBP/USD/AUD.
If you have checked all of the above and your bank has confirmed that the transaction was successful on their side, please contact our customer support team so we can further investigate.