Sometimes, even if you see crypto or fiat in your Coinmetro account, some or all of your balance may not be immediately available to use for trading or to withdraw. This can happen for a few reasons, such as pending deposits, withdrawals, or allocated funds. Let’s break down the possibilities.

If you’ve recently made a deposit (fiat or crypto), it may appear in your account but won’t be available for trading until it’s approved by our finance team.

If you see a 'Pending' status next to your deposit, don’t worry — this simply means your funds aren’t available yet. The deposit may still be under manual review, or we might have reached out to you via email for some additional details before it can be processed. We advise you to check your email inbox just in case.

As soon as the deposit has been approved, your funds will appear as available in your account and will be ready to use.

If you recently requested a withdrawal, the funds may be temporarily held until the finance team approves it. During this time, the amount is deducted from your balance but remains in a pending withdrawal status.

If you see a 'Pending' status next to your withdrawal, don’t worry — this simply means the withdrawal may still be under manual review, or we might have reached out to you via email for some additional details before it can be processed. We advise you to check your email inbox just in case.

As soon as the withdrawal has been approved and sent, the funds will be deducted from your Coinmetro account.

Some funds may be unavailable because they are allocated or in use. Common reasons include:

If you’ve checked all of the above and your funds are still unavailable, don’t worry! Our Customer Support team is here to assist. Contact us, and we’ll help you figure out what’s happening with your account.