Superchat

Fabian Ristedt

Support Superchat

Tobias Ignatzek

Inbox

Learn how to start a chat and different ways to message your customers

How do I write a message?

Set up automatic messages. Setting up an out-of-office message. Set up opening hours. Automatically reply to messages.

Get Started: Automatic Messages

Learn how to automatically respond to customers with a welcome message when they first contact you

How do I use the automated welcome message?

Learn how to use the indicators open / done in your inbox

How do I use Open / Done in my Inbox?

Learn how to use Notes in your conversation and to tag team members within chats.

How do I use Notes?

Learn how to create and utilize labels in conversations to organize and categorize them

How to create and use labels

Check out examples and use cases of how to use labels that you can easily adapt to your needs

5 Examples of Using Labels

Learn how to move chats from one inbox to another

How to move conversations between inboxes

Create an inbox. Create subinboxes. How to create an inbox. How you can create multiple inboxes.

How do I create another inbox

Getting started with labels. What are labels? How do they function? How do I create and use my own?

Get Started: Labels

Basics

How to figure out if a coworker has already worked on a message

How do I know if a message has already been processed?

Learn how to assign a chat or conversation to other team members

How to assign conversations to others

Teamwork

In this guide, we'll walk you through step-by-step on how to export conversations.

How do I export a conversation?

How Do I Use Filters In Conversations?

How do I move a message channel to another mailbox?

Uploading WhatsApp profile picture. Edit company description. Edit company information. Generating QR-Code to the WhatsApp Chat.

How to edit settings in my communication channels in Superchat?

Start or navigate to conversations in Superchat from your CRM, e-shop system or support software using the Superchat Link.

Start conversations in Superchat from anywhere using the Superchat Link

Additional Features

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Superchat Community

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Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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