Labels help you categorize and organize conversations.
With the help of labels, you can categorize conversations thematically and hence, quickly understand the current status of the conversation with the customer at a glance.
We've compiled 5 examples of using labels for you. 👇
Use the following labels to represent a sales process:
Request Processed
Contract Sent
Contract Signed
Goods/Service Delivered
Use the following labels for customer classification:
Lead / Prospect
New Customer
Existing Customer
Use the following labels for categorization into internal departments:
Customer Support
Workshop / Repair
Shipping
Sales
Use the following labels for prioritization:
Low Priority
High Priority
Use the following labels for order processes:
New Customer
New Order
Payment Pending
Payment Received
Shipment Sent
Order Completed