In this guide, we will show you step by step how to add a Note and how to tag a team member within Chat:
Log in to Superchat
Click Inbox in the top left corner
Select a conversation to which you want to add a note
Click on Note at the bottom left in your message box
Your message box should appear in yellow now.
Enter your note and click Write Note. (If you click on the @-symbol, you can tag a team member in there, which gets a notification over via the gear in the top right corner) Done! 👏
The note is only visible to your company and not to the customer