🍞 navigation: Superchat > Settings > Company settings > Inboxes > Select inbox > Automatic messages
3... 2... 1... Automation! 🚀
When customers contact you for the first time or outside of business hours, you can send an automated message via Superchat:
Log into Superchat
Go to your Inbox
Hover over your initials on the top right corner and click on Settings
Under Company Settings, navigate to Inboxes
Select any Inbox
Scroll down to Automatic Messages
To activate and edit the messages, move toggle to the right (green)
Important: Keep in mind that those settings are for all communication channels that are listed in the inbox, and not just WhatsApp.
Welcome message
When customers contact you for the very first time, automatically send a message. Adjust the text as desired.
Out-of-office message (during non-business hours)
Whenever a customer contacts you outside your opening hours, you can have Superchat send them an automated message of your choosing.