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Redeeming vouchers

Redeeming vouchers

141 articles

Voucher allocations

Where's my voucher?

How often will I receive welfare vouchers?

Can I apply for welfare vouchers?

I haven't received my vouchers

Tracking your voucher

Can I check the balance of my voucher?

When will my supermarket voucher expire?

My welfare voucher has expired/I lost my voucher, can I get a new one?

Redeeming your voucher

How do I use my voucher?

Can I change the supermarket brand to a different one?

Do I have to spend the voucher all in one go?

Can the vouchers be used in store and online?

What if I don't have a smartphone or internet access?

Do I have to use my voucher today?

Help! My welfare voucher/gift card has no money left on it

I can't see a barcode to scan

My voucher says there is a processor error

ATM cash vouchers

How do I use my ATM cash voucher?

I'm having trouble receiving the cash

Where is the nearest ATM to me?

I didn't receive a text

Which energy providers partner with PayPoint?

Why have I been blocked from redeeming my PayPoint voucher?

How does PayPoint work? (Receiving vouchers)

How long do I have to redeem my welfare voucher once claimed?

I topped up my gas card/key or electricity card/key and the money hasn't been loaded. What should I do?

Digital energy card

How do I redeem my Huggg link to get the pre-paid energy card?

How do I use my pre-paid card to pay my energy bill?

Does the voucher cover people who pay for energy via a bill, including by direct debit?

What about people using off-grid energy sources?

Does this cover all gas & electricity suppliers?

Can the voucher be spent on anything other than energy?

What can I do if my card has been lost or stolen?

How can I check my available balance?

My card has been declined, what can I do?

My card has expired, what can I do?

I need to update my personal information

Digital water card

How do I redeem my Huggg link to get the pre-paid water card?

Does this cover all water suppliers?

How do I use my pre-paid card to pay my water bill?

Does the voucher cover people who pay for water via a bill, including by direct debit?

Can the voucher be spent on anything other than water?

How can I check my available balance?

My card has been declined, what can I do?

My card has expired, what can I do?

I need to update my personal information

Which energy providers partner with the Post Office?

How do I redeem my Huggg link to get the Post Office energy voucher?

How do I redeem my Huggg link to get the Post Office cash voucher?

Can I use my voucher more than once?

I tried to redeem my voucher in store but it failed, what can I do?

How do I redeem my OneLink Cash voucher?

How do I redeem my OneLink Energy voucher?

Does OneLink cover all gas & electricity suppliers?

What about people using off-grid energy sources?

I don't use these options

Where can I use my pre-paid card to top up my meter?

Can the voucher be spent on anything other than energy?

Can I change the delivery date?

How do I redeem an appliance voucher?

What happens if there is an issue with delivery?

How does installation and removal work?

There is a problem with my appliance. Who do I contact?

Where is my appliance?

Grocery voucher FAQs

What can't the voucher be spent on?

Home essential voucher FAQs

School essential voucher FAQ's

National Book Tokens

School uniform voucher FAQs

Clothing voucher FAQs

How do I change my contact details?

What will you use my email/phone number for?

Parent Essentials

The Little Starts Gift Card

Charity Shop Gift Card

National Express

Learning and development

Healthy Minds Club

National Book Tokens

Leisure vouchers