THE APPOINTMENT
How can I prepare for my appointment and what do I do if it doesn't go as expected?
Organisation and Preparation
How do I prepare ideally for an appointment?
First cleaning? The best tips for preparing!Are you awaiting your first cleaning? Here you can find out how everything works – for a smooth start and a clean home.
What does the clean include?This article provides an overview of the typical cleaning tasks that may be included in a household cleaning.
Do I have to provide cleaning materials?
Add Cleaning Instructions and PreferencesEasily share your cleaning wishes and preferences with your cleaner for the next appointment.
Do I have to be home during the clean?
Should I give my cleaner a key?
Feedback
Find out how to provide feedback or report a problem
Something was damaged. What should I do?Find out in this article how you can proceed if damage occurs during cleaning.
How can I give my cleaner feedback?Find out how you can provide your service provider with straightforward and effective feedback.
How can I recommend my cleaner?
Can I report a problem?Quickly report issues with your booking or service provider via our service team or self-service portal.
Your Cleaner Hasn’t Arrived – What Now?Your appointment has started but no one has shown up? Here's how to quickly check the situation and what steps you can take.
My Service Provider Cancelled Last Minute – What Can You Do?Learn how to respond quickly and easily when your cleaner cancels on short notice.
Can I give my service provider a tip?Find out how you can give your cleaner a small tip as a thank you for their service
Where can I see the ratings of my cleaner?Find out where to view your cleaner’s ratings and see feedback from previous appointments.
Insurances
Information about insurance
Liability InsuranceRead here for the terms and conditions of our liability insurance.