Your cleaning appointment is coming up, but your cleaner has just cancelled at the last minute? Don’t worry – we’ll guide you step by step on how to react, find a replacement, or reschedule. Our customer support team and the Helpling Support Portal are here to help you anytime.
What to Do if Your Cleaner Cancels on Short Notice
If your cleaner can’t make it to the appointment, you have several options:
1. Our Support Team – here to help you personally
Need help right away? Our friendly and reliable support team is just a click away. Reach out via the chat in your customer account. We’ll help you:
Clarify the situation
Look for an alternative
Cancel or reschedule the appointment
2. Self-service via the Helpling Support Portal
Prefer to handle it yourself? No problem. The Support Portal makes it easy to submit your request:
Here’s how it works:
Log into your customer account.
Click the shaking hands icon in the top right corner.
Select “Report a problem.”
Click on “My cleaner cancelled shortly before the appointment.”
Choose the affected appointment.
You’ll then be able to:
Reschedule the appointment (if you've already agreed on a new time with your cleaner)
Cancel the appointment
Request a replacement via the Helpling Service Team
Good to Know
Last-minute cancellations can happen for various reasons, such as illness or unexpected events. We understand this can be frustrating, and we’re here to help you quickly and easily find a solution.
Summary
If your cleaner cancels on short notice:
Reach out to our support team for direct assistance
Use the Support Portal to submit your request
Choose whether to reschedule, cancel, or find a replacement
We're committed to making sure you feel supported, even in unexpected situations. Quick, clear, and always here to help.