We want you to be fully satisfied with the service provided. However, if any damage occurs, we are here to assist you! Here’s how you can report a damage and what support you will receive – flexibly via our service portal or directly in contact with a service agent.
Click here to learn more about the details and terms of the liability insurance.
If any damage occurs during a household cleaning, you have two options to report it:
1. Our Service Team – We help you personally
Do you need immediate assistance? Simply connect with one of our dedicated service representatives via chat. We will help you quickly and reliably resolve your issue and find a solution – individually, quickly, and efficiently.
2. Self-Service via the Helpling Service Portal
Would you prefer to check the status independently? No problem – the service portal provides an easy way to submit a request. Here’s how it works:
Reporting Damage – Step by Step
If damage occurs during a cleaning, please proceed as follows as soon as possible after the appointment:
Report the damage via our service portal:
Visit the "Submit Damage Report" section. Select the relevant appointment with your cleaner and answer the following questions:Exact description of the damaged item
Estimated cost of the damage (in EUR)
How did the damage occur?
Add important documents:
Photos of the damaged item
Original invoice for the damaged item or a cost estimate (if available)
Note: If you don’t have the original invoice or a cost estimate immediately available, you can submit these later. Our damage department will then contact you.
What happens next?
Our damage department will individually review your damage report.
Once all information and documents are provided, the damage case will be forwarded to the HDI insurance.
The HDI insurance will engage an expert to assess the damage.
Additionally, feedback from your service provider will be gathered to fully resolve the case.
If you have any questions or need assistance, don't hesitate to connect directly with one of our friendly service agents – we're happy to help!