We want every cleaning appointment to go smoothly. In the unlikely event that something is damaged during a cleaning, Helpling's liability insurance may help cover the costs, depending on the circumstances of the claim.
This article explains what is covered and what happens if damage occurs.
🛡️ What does the liability insurance cover?
Helpling maintains liability insurance with coverage of up to €5,000,000.
The insurance covers damage caused by a service provider to a customer's property during a household cleaning.
Claims of €500 or more are reported by Helpling to the insurance company for review.
✅ Is there a deductible?
Yes.
Damage under €500 is not covered by the insurance.
For claims over €500, the first €500 is treated as a deductible.
The deductible must be settled by the service provider or through their own insurance.
If applicable, you can also contact your service provider directly to discuss compensation.
You'll find their contact details on the invoice for the relevant cleaning appointment.
Need more information?
We have created a separate information page with more details about our liability insurance. Please click here to visit it.
What should I do if something is damaged?
If something is damaged during a cleaning, please report it as soon as possible.
That article explains:
how to submit a damage report,
which documents you'll need,
what happens after you submit your claim.
💬 Need help?
If you have any questions about liability insurance or a damage claim, our support team is always happy to help.
Related articles
Report Damage After a Cleaning
Contact Details: How to Reach Us
How to Use the Service Portal