Helpling makes it easy for you to get support when something doesn't go as planned. Whether it's about your booking or your service provider, we're here to help. This article will show you how to quickly and easily report a problem so that we can work together to find a solution.
There are various ways in which you can get support:
Our friendly and competent customer service team - If you would prefer to contact one of our friendly service agents directly, we are happy to help. Our team is ready to handle your request personally and help you quickly.
Helpling Service-Portal - Use our self-service portal to open a support ticket independently at any time. Here you can report your concern quickly and easily and view the status of your request at any time.
Our friendly and competent customer service team
Our customer service is always there for you, to help you quickly and competently. If you need support, you can easily get in touch with one of our friendly service representatives. The easiest way to do this is via our chat function, which allows you to communicate directly and quickly. We are happy to take the time to clarify your concerns in detail and offer you a solution – tailored to your needs.
Helpling Service-Portal
Use our self-service portal to open a support ticket independently at any time. Here you can report your concern quickly and easily and view the status of your request at any time.
At the moment you can submit the following concerns:
Objection to a bill
Report a delay of your cleaner
Report a short notice cancellation by your service provider
Submit a damage report
Complaints about the quality of cleaning
Mobile app users?
Keep your app version up to date. This way you will benefit from the new functions to the full extent. Simply follow the instructions in your app or the app store.
FAQ
Will I receive a refund if I’m not satisfied with the quality?
Will I receive a refund if I’m not satisfied with the quality?
We always strive to address your feedback with the service provider and find a satisfactory solution. However, as all cleaners are self-employed, we cannot guarantee a refund or invoice reduction. To help us handle your concern in the best possible way, please provide as many details as you can, ideally including photos.