When a guest calls the front desk, you need their reservation on screen before the conversation stalls. The Reservations table finds it from a guest name, a booking reference, or a room number, and narrows a busy list down to exactly the bookings you care about.
Open Reservations in the left navigation. It is available to every account, with nothing to switch on, and it shows the properties you have access to. If you work across several, they appear together in one table.
Finding a reservation
Type a booking reference, a guest name, or a room number, and the most relevant reservations come back first.
Search matches any guest on a booking, not only the primary guest. That is the part worth remembering on a phone call, because the person calling is often the one who did not make the booking. Typing the beginning of a name, or part of it, is enough.
For the full list of what each table accepts and how results are ordered, see Searching in the Reservations and Guests tables.
Filtering and sorting
Combine filters on status, property, room type, company, market segment, audience, campaign count, total gross, currency, and the booking, check-in, or check-out dates, including date ranges.
Operators such as is any of, is not, and contains let you build a precise view, for example corporate stays for one company checking in this week.
What you can see without leaving the table
Guests. Every guest on the reservation with their role badge. Hover a guest to open a profile card.
Campaigns. A preview of each message sent for the reservation, with its delivery status. This is how you check whether a guest received their pre-arrival message without opening anything.
Total gross. Converted to your organisation's base currency, so amounts compare and sort correctly even when bookings were made in different currencies.
Adjusting the layout
Show, hide, and pin columns to build the view you want, then export the current view to CSV for reporting or sharing.
What people use it for
Finding a reservation during a phone call in seconds, by guest name, booking reference, or room number, even when the caller is not the primary guest.
Listing this week's check-ins for one property and seeing at a glance which guests have not received their pre-arrival campaign.
Filtering corporate stays by company name and exporting the list to CSV.
What this does not do
The Campaigns preview shows the 10 most recent messages. The full count is always shown, even where the preview is capped.
Booking reference and number of nights cannot be sorted on. They are display-only columns.
Table setups are not saved. Columns, sorting, filters, and search apply to the view you are in.
It does not edit reservations. Everything here is read from your PMS.
It is not an audience. Filtering this table narrows what you are looking at. To select guests for a campaign, see Audience filters: reservation.
What to do next
If a booking you know exists is not coming back, the cause is usually a filter or the email format. See Searching in the Reservations and Guests tables.
Getting help
Open Help at the bottom of the left menu and choose Talk to Us, or email support@bookboost.io.