When a guest calls the front desk, you need their reservation on screen before the conversation stalls. The Reservations table finds it from a guest name, a booking reference, or a room number, and narrows a busy list down to exactly the bookings you care about.
Open Reservations in the left navigation. It is available to every account, with nothing to switch on, and it shows the properties you have access to. If you work across several, they appear together in one table.
Finding a reservation
Type a booking reference, a guest name, or a room number, and the most relevant reservations come back first.
Search matches any guest on a booking, not only the primary guest. That is the part worth remembering on a phone call, because the person calling is often the one who did not make the booking. Typing the beginning of a name, or part of it, is enough.
For the full list of what each table accepts and how results are ordered, see Searching in the Reservations and Guests tables.
What each column shows
Eighteen columns, all shown by default. They scroll sideways, so some will be off-screen until you scroll right. Booking reference stays pinned to the left as you scroll, so a row never loses the one value that identifies it.
Booking reference. The booking's reference from your PMS. Select it to open the reservation.
Status. Where the booking is in its life, in Bookboost's own words rather than your PMS's. The same booking can read differently here and on the reservation itself, which is expected. See Reservation statuses.
Property. Which property the booking is at.
Market segment. The market segment as your PMS sends it, often a short code rather than a word.
Nights. The length of the stay. A day-use booking reads 0 nights.
Booked at. The date the booking was made.
Check-in and Check-out. The arrival and departure dates.
Arrival time and Departure time. The expected times, when your PMS sends them.
Room number and Floor. The room assigned to the booking, and the floor it is on.
Room type. The room type on the booking, named as your PMS names it.
Guests. The guests on the booking. There can be more than one, and each name opens that guest's profile.
Audience. The audiences this reservation matches, shown as tags. It is worked out for the reservation itself, so a tag appears here whether or not the same audience is shown on the guest's profile. Read the column as what this booking qualifies for rather than as a copy of what is on the profile.
Campaigns. How many campaigns this reservation has. Select the number to see them.
Company. The company the booking is linked to, for corporate and travel-agent bookings.
Total gross. The total gross amount, converted to your organisation's base currency so that amounts compare and sort correctly across bookings made in different currencies.
Dates show the day and month, and add the year only when it is not the current one, so a booking reading Feb 05, 2027 is next year rather than this one.
An empty cell is telling you something
Cells with no value say so rather than sitting blank: No market segment, No arrival time, No departure time, No room number, No floor, No room type, No audience, No campaigns, No company.
An empty cell almost always means your PMS did not send that field, rather than that Bookboost lost it. Arrival and departure times are the usual example, because plenty of properties never send them and the column then reads No arrival time on every row.
Room number, Floor and Room type going empty together is normally a booking with no room allocated yet, rather than three separate gaps.
If a field you know your PMS holds is empty across the board, that is a question about the integration rather than about this screen. See Where reservation data comes from.
Filtering and sorting
Combine filters on guest, status, property, room type, company, market segment, audience, campaigns, total gross, currency, and the Booked at, Check-in or Check-out dates, including date ranges.
Each filter carries its own operators, is and is not on a list field such as status, a range on dates and amounts, so you can build a precise view, for example corporate stays for one company checking in this week. For what the Status filter offers, see Reservation statuses.
Every column can be sorted. Select Sort and choose a column, or use the sort control on the column heading. Sorting by Booked at finds the newest bookings, by Check-in builds an arrivals list, and by Total gross brings the highest-value stays to the top.
What you can see without leaving the table
Guests. Every guest on the reservation with their role badge. Hover a guest to open a profile card.
Campaigns. Select the number in the Campaigns column and a panel headed Campaigns for this reservation opens. The count covers everything already sent for the booking, whether it was received or failed to deliver, plus everything still scheduled. The panel groups them the same way, each group with its own count: Scheduled shows how long until each campaign goes out, and Received how long ago each one was sent. A long group collapses behind a more link.
This is how you check whether a guest received their pre-arrival message, and whether the next one is queued, without opening anything.
Total gross. Converted to your organisation's base currency, so amounts compare and sort correctly even when bookings were made in different currencies.
Adjusting the layout
Eighteen columns is more than most jobs need. Show and hide columns to build the view you want, then export to CSV. Export offers Export selected, for the rows you have ticked, and Export visible, for the rows loaded so far. The table loads 100 rows at a time and the footer shows how many of the total are loaded, so scroll to the end before exporting a long list.
Saving a view
The four views that ship, All, Arrivals, Departures and In-house, cover the shifts most front desks work to. Select the view name next to Reservations at the top left to switch between them.
To keep a set-up of your own, arrange the columns, sorting and filters you want, then select Create new view. Give it a name, and decide who else sees it:
Leave Share with everyone off and the view is yours alone. It shows a padlock in the list, so you can tell your own views from the shared ones at a glance.
Switch Share with everyone on and it appears for everyone in the organisation.
Your own views carry a ⋮ menu with Rename and Delete. The four built-in views have neither, so they cannot be renamed or removed.
The sharing choice is made once, when you create the view. Rename only changes the name. There is no way to share a private view afterwards, or to make a shared one private, so to change who sees a view you delete it and create it again. Deleting asks for confirmation first.
What people use it for
Finding a reservation during a phone call in seconds, by guest name, booking reference, or room number, even when the caller is not the primary guest.
Listing this week's check-ins for one property and seeing at a glance which guests have not received their pre-arrival campaign.
Filtering corporate stays by company name and exporting the list to CSV.
What this does not do
It does not edit reservations. Everything here is read from your PMS. Change a booking in the PMS and let it sync back.
Not every column will have data on your account. Which fields arrive depends on your PMS and on how its fields map into Bookboost.
You cannot choose what stays pinned. Booking reference is pinned to the left and that is fixed, so hiding the columns you do not need is the way to bring a far-right one closer.
Currency is not a column. You can filter by it, but the table shows amounts in your base currency rather than the one the booking was made in.
Table setups are saved as views. What you change applies to the view you are in until you save it as a new one.
It is not an audience. Filtering this table narrows what you are looking at. To select guests for a campaign, see Audience filters: reservation.
What to do next
If a booking you know exists is not coming back, the cause is usually a filter or the email format. See Searching in the Reservations and Guests tables.
For what the Status column can say and why it differs from the reservation itself, see Reservation statuses. For everything a booking holds beyond these eighteen fields, see The reservation detail screen.
Getting help
Open Help at the bottom of the left menu and choose Talk to us, or email support@bookboost.io. Tell us the booking reference and which column looks wrong, and whether the same field is filled in your PMS, because that is what separates a mapping problem from a sync one.