Bookboost AB

The guest data behind everything else: profiles and audiences, the reservations synced from your PMS, and the consent that decides who you may contact.

Organize and manage guest information with ease. Segment audiences, maintain subscriber lists, validate customer data, and import records for a robust database.

Profiles

What an audience is, the AND/OR rules that decide who receives a campaign, and an index of every filter and where it is documented.

Audiences

Build an audience from the answers guests give in a Bookboost form, so you can target or exclude guests based on the option they selected.

Segment guests by a form field value

How to use the Birthday audience filter to reach guests a fixed number of days before their birthday, so the message lands ahead of the day itself.

Targeting guests a set number of days before their birthday

Segmenting by who opened, clicked, or already received a campaign, and how to use exclusion as a frequency cap.

Audience filters: campaign behaviour

The four filters that keep an audience to guests you can actually contact, and why Reachable belongs at the top of every one.

Audience filters: reachability

Splitting an audience in two to test one change across two campaigns, and how the odd/even split actually works.

A/B testing with audiences

The seventeen filters that segment by the booking: arrival and departure, the stay, how it was booked, money, companies, and forms.

Audience filters: reservation

The sixteen filters that segment by who the guest is: their history with you, what is on their profile, and their forms, lists and tasks.

Audience filters: guest and profile

Copying an audience so you can change it without touching the original, and why editing a live one is risky.

Duplicate an audience

The "Guest is in Hotel" and "Guest stays over at Hotel" audience filters support dynamic date options (Today, This week, and Next X days) that recalculate each time the audience…

Dynamic date options on the "Guest is in Hotel" and "Guest stays over at Hotel" filters

Build and target audiences, including segmenting guests by form answers, tags and profile filters.

The single request that creates the guest profile, adds it to a list, and records consent, with the response codes and what to show the visitor for each.

Connecting your website signup form to Bookboost

How to bulk-add guests who already exist in Bookboost to a list, how to fire a specific campaign from your own code, and which other endpoints are available.

Adding existing guests to a list and sending campaigns from your own site

The failures that come up most often with website signups, what causes each one, and how to fix it.

Why a website signup or confirmation email is not working

Connect a sign-up form on your own website to a Bookboost list through the API, using the consent UUID, the list UUID, and an access token.

Add subscribers to a list via the API

Putting a guest on a list by hand, what happens immediately afterwards, and when a tag or audience would suit better.

Add an existing guest to a list

Subscriber lists: how to create them and how guests get added, by hand or automatically.

Lists

Why a guest's number can be marked invalid, what the two validation passes check, and how to fix it.

How phone numbers are validated

Searching, filtering, sorting and exporting your guest base from one table, and what it cannot do yet.

The Guests list

What each table accepts, how much you need to type, and why a record you know exists sometimes does not come back.

Searching in the Reservations and Guests tables

🕵️ Guest Anonymization in Bookboost

Labelling guest profiles, turning a tag into an audience, and why case-sensitivity and naming conventions matter so much.

Guest tags

Combining two duplicate guest records into one, what to check first, and why it cannot be undone.

Merge two guest profiles

What each consent status on a guest profile means, and which campaigns it lets through.

Guest consent statuses

Creating the consents a guest can agree to, what Auto-grant and Require confirmation change, and how to apply one to a profile.

Set up and apply consent options

Let your guests choose whether you reach them by email, SMS, or WhatsApp, and have your campaigns honour that choice.

Guest channel preference

Add the silence tag to a guest profile to keep that guest out of your campaigns, without deleting or anonymising their record.

Stop a guest from receiving campaigns

Working with guest profiles: search and filter the guest list, merge duplicates, tag and segment, and handle consent and anonymisation.

Customers

Prepare the file, import it, add the guests to a list, and check their consent before you send anything.

Import guest data from a file

Every field the Property Data Importer accepts across the five models, what it takes, and which ones are required.

Property Data Importer Fields Available

Bringing guest and property data into Bookboost from a file, and which fields each importer accepts.

Imports

Which three fields you can change by hand, why PMS-synced fields are locked, and when editing is not the answer.

Editing a guest profile

How Bookboost links a guest's records from different sources into one profile without overwriting any of them.

Master Profile

See a guest's communication and data consent status in the Master Profile, in one table.

Consent overview in the Master Profile

Access a comprehensive overview of reservation details, spaces, and rate plans synced from your PMS. Stay informed and ensure seamless management of booking data

Reservations

The Reservations section holds three read-only screens: Reservations, Spaces, and Rate Plans.

Navigating the Reservations section

Reservations sync from your PMS, which explains why a field can be empty and why a change takes a moment to appear.

Where reservation data comes from

What each section on a single reservation shows, and why some of them are empty.

The reservation detail screen

🗂️ How to Use Sorting and Filtering on the Reservation Webpage

No, reservations are synced from your PMS and must be removed there, but there are three better options if the goal is to stop messaging a guest.

Can I delete a reservation in Bookboost?

Find a reservation by guest name, booking reference, or room number, and filter a busy list down to what you need.

The Reservations table

Reservation data synced from your PMS: navigating the table, reading a single reservation, and where each field comes from.

Narrow the Spaces list by property, state, room number, floor, type, or name.

Sorting and filtering spaces

What each column means, which one reaches the guest, and why a room does not appear until a reservation has used it.

The Spaces section

The rooms and spaces synced from your PMS, and how to sort and filter them.

Spaces

Narrow the Rate Plans list by property, name, or code.

Sorting and filtering rate plans

What each column means, and why a rate plan does not appear until a reservation has used it.

The Rate Plans section

The rate plans synced from your PMS, and how to sort and filter them.

Rates Plans

The three routes consent takes into Bookboost, and how double opt-in sits on top of any of them.

Collecting marketing consent

The four consent statuses, how consent gets into Bookboost, how campaigns check it, and how double opt-in works.

Consent management essentials

Which parts of GDPR touch guest messaging, what to set up in Bookboost, and where the responsibility sits.

GDPR compliance for hoteliers

The fields on a consent configuration, the two toggles that decide what status a guest lands in, and how to use one in a campaign.

Consent configurations

Global and granular unsubscribes, what a guest loses with each, and why one is hard to undo.

Unsubscribe options in email

The three routes a guest can take to opt out, and what revoked consent means for your campaigns.

Set up opt-out and unsubscribe options

Learn how to manage guest consent for messaging and marketing

Consent

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Profiles

Reservations

Consent