Open a reservation and you get everything Bookboost holds about that booking, without switching to your PMS. The booking reference is at the top, and where the booking came from a connected PMS, a View in PMS link in the top-right corner takes you straight to the same reservation there if you need to change something. Bookings loaded by file import have no link, because there is no PMS to open.
The Reservation info tab
The screen opens here, with four sections.
Reservation details. Booking ref, property, primary guest, number of guests, check-in and check-out dates, length of stay, and status.
Additional information. Purpose of travel, market segment, market category, channel segment, channel category, channel manager name, and channel manager number. What appears here depends on what your PMS sends and how those fields map into Bookboost.
Notes. Any notes carried on the booking. Empty reads No notes exists for this reservation.
PMS information. Which PMS the booking came from, its reservation ID there, when it was created, and when it was last updated. This is the first place to look when Bookboost and the PMS disagree.
The other tabs
Eight tabs sit alongside Reservation info across the top of the screen.
Activity. A numbered timeline of what has happened on the booking, with timestamps, status events and financial transactions together, so a payment appears alongside a confirmation, each with its receipt reference. Individual events carry their own View in PMS link.
Policies. Cancellation, deposit, and any other policies attached to the booking.
Financial. Two sections: Financial details, with the total gross amount, outstanding balance and currency, and Rate plan, with its name, code and description.
Space info. Split into Booked, the room type on the reservation with its name, code and description, and Assigned, the actual room allocated with its name, type, room number and housekeeping state. The same rooms are listed under Reservations > Spaces.
Extras. Any add-ons on the booking.
Rate plans. The rate plan's name, code and description. This repeats what the Financial tab already shows.
Guest info. The primary guest's name, contact details, language preference, and a link to their full profile.
Event log. Changes and actions taken on the reservation. Empty reads No events exists for this reservation.
What people use it for
Checking a booking without logging into the PMS.
Confirming who the guest is and how to reach them before sending a message.
Finding the room and floor a guest is in.
Checking the balance outstanding on a stay.
Working out what changed and when, from the event log.
What this does not do
Nothing here can be edited. This is a read-only view of PMS data. To change a booking, change it in the PMS and let it sync back.
Empty sections usually mean the PMS did not send that field. Policies and extras in particular are often blank, because not every PMS provides them. It is not missing data in Bookboost.
Timestamps are in the property's local time, not yours. Worth remembering when you compare against the PMS from another time zone.
Sync is not instant. There can be a short delay between a change in the PMS and it appearing here. PMS information shows when the record was last updated.
The status here can differ from the status in the table. This screen and the Activity timeline show the status exactly as your PMS sends it, while the Reservations table shows Bookboost's normalised version of it. Both describe the same booking. See Reservation statuses.
What to do next
See Reservation statuses if the status here is not the one you expected, Where reservation data comes from for how the sync works and why fields go missing, and Can I delete a reservation in Bookboost? if you need a booking removed.
Getting help
Open Help at the bottom of the left menu and choose Talk to us, or email support@bookboost.io.