Introduction
Reservations in Bookboost are synced directly from your Property Management System (PMS). Because of this, reservation data is managed at the PMS level, not within Bookboost itself. This article explains why reservations cannot be deleted in Bookboost and what to do if you need to stop a guest from receiving notifications.
Main Concept
Bookboost does not store reservations independently, it receives and displays reservation data that is pushed or pulled from your connected PMS. Bookboost acts as a communication and engagement layer on top of your PMS data. This means that any changes to reservation records must be made directly in your PMS, and Bookboost will reflect those updates automatically via the integration.
Use Cases
A reservation was created by mistake and needs to be removed
A guest has checked out and their reservation record needs to be cleaned up
A guest does not want to receive any further notifications related to their stay
Your team wants to understand the boundary between PMS data and Bookboost data
Configuration and Setup
Can I delete a reservation in Bookboost?
No. Reservations in Bookboost cannot be deleted from within the platform. Since reservation data originates in your PMS, any deletion or modification must be done there. Once the change is made in the PMS, Bookboost will sync and reflect the update automatically.
What if a guest does not want to receive notifications?
If the goal is not to delete the reservation itself but to stop a guest from receiving messages, the correct approach is to anonymize the guest profile in Bookboost. Anonymizing removes the guest's personal data while keeping the reservation record intact for reporting purposes.
👉 Please refer to the Guest Anonymization article in the Help Centre for step-by-step instructions on how to anonymize a guest profile.
Conclusion
Reservations in Bookboost are read from your PMS and cannot be deleted directly in the platform. For reservation changes, always go to your PMS. If the concern is guest privacy or stopping notifications, use the guest anonymization feature instead. 🔒
Support
Please contact us through the 'Talk to Us' option on the left menu in the platform, or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.