Set a language once and incoming guest messages written in anything else are translated into it for you. It saves copying messages into an external translator, and it means an Operator can cover a language nobody on the shift speaks.
Each Operator sets their own, so a Spanish-speaking colleague and a German-speaking one can work the same Inbox in their own language.
Setting your language
Go to Messaging > Inbox Settings and open Language.
Choose your preferred language from the dropdown.
That is it. There is no Save button — your choice applies as soon as you select it, and incoming messages in other languages are translated from then on.
Which languages you can choose
The list in that dropdown is not fixed. It comes from whichever translation provider your organisation is using, so the languages on offer are exactly the ones your provider supports.
On DeepL, you see DeepL's supported languages: Languages supported by DeepL
On Google Translate, you see Google's, which is a considerably longer list: Languages supported by Google Translate
If the language you need is not in the dropdown, that is the provider rather than a limit on your account. Ask an admin to check the provider under Inbox Settings > Organisation. DeepL generally translates better across the languages it covers; Google Translate covers many more. Switching to Google Translate widens this list immediately.
What this does not do
Inbound only. Guest messages to you are translated. What you write back is sent exactly as you typed it, in whatever language you typed it.
Per Operator, not per property. Setting it for yourself changes nothing for your colleagues, and an admin cannot set it on their behalf.
The provider is not yours to choose. Your target language is personal, but the engine behind it is an organisation-wide, admin-only setting. Everyone in the organisation translates through the same provider.
Quality varies. Some language pairs translate better than others, and a long or idiomatic message will come through less cleanly than a short factual one. Treat a confusing translation as a reason to ask the guest rather than to guess.
What to do next
See Inbox settings for the rest of the settings panel.
Getting help
Open Talk to Us in the left menu of the platform, or email support@bookboost.io.