The Bookboost AI Agent is a built-in layer of intelligence inside your Unified Inbox that handles guest conversations automatically across every channel you use.
It sits between your guest channels and your team. When a guest sends a message, the AI Agent reads it, checks the configured knowledge base, decides whether it can answer, and either replies or escalates to a human.
What the AI Agent does today
Responds automatically across 4 channels: Email, SMS, WhatsApp, and Expedia
Multi-language: handles and replies in the guest's language without manual translation
Drafts replies, resolves tickets, or hands off to a human
Configured via the Facts and FAQs you provide
Works inside the same Unified Inbox your team already uses, so handovers carry the full thread with them
Answers questions about a guest's own reservation. On WhatsApp, SMS, and email, once the guest verifies with their booking reference, the AI Agent can answer questions about their booking — dates, nights, party size, extras, total, and status. See Answering reservation questions: how guest verification works.
Recognises returning guests. The AI Agent adapts its tone using a high-level picture of the guest's history and preferences, never their personal details. See How the AI Agent recognises returning guests.
What the AI Agent does not do today
No responses on Booking.com. Guest messages on Booking.com still need to be handled by your team.
Text only. It cannot read images, voice notes, or document attachments.
No PMS actions. It cannot modify reservations, post charges, or take actions in your PMS.
Reservation answers need a verified channel. The AI Agent can only answer reservation questions on WhatsApp, SMS, or email, and only after the guest has verified. It cannot verify on Expedia, web messenger, or social channels.
Cannot self-train. You update knowledge; the agent does not learn from past conversations on its own.
Where to go next
For how to get the AI Agent enabled on your account, see Turning on the AI Agent for your account.
For how to create your first AI Agent, see Creating a new AI Agent.
Need Help?
Please contact us through the 'Talk to Us' option on the left menu in the platform, or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.