The Bookboost AI Agent is a built-in layer of intelligence inside your Unified Inbox that handles guest conversations automatically across every channel you use.
It sits between your guest channels and your team. When a guest sends a message, the AI Agent reads it, checks the configured knowledge base, decides whether it can answer, and either replies or escalates to a human.
What the AI Agent does today
Responds automatically across 4 channels: Email, SMS, WhatsApp, and Expedia
Multi-language: handles and replies in the guest's language without manual translation
Drafts replies, resolves tickets, or hands off to a human
Configured via the Facts and FAQs you provide
Works inside the same Unified Inbox your team already uses, so handovers carry the full thread with them
What the AI Agent does not do today
No responses on Booking.com. Guest messages on Booking.com still need to be handled by your team.
Text only. It cannot read images, voice notes, or document attachments.
No PMS actions. It cannot modify reservations, post charges, or take actions in your PMS.
Limited guest context. It does not currently have access to reservation history or guest profile data beyond what is in the ticket and configured knowledge.
Cannot self-train. You update knowledge; the agent does not learn from past conversations on its own.
Where to go next
For how to get the AI Agent enabled on your account, see Turning on the AI Agent for your account.
For how to create your first AI Agent, see Creating a new AI Agent.
Need Help?
Please contact us through the 'Talk to Us' option on the left menu in the platform, or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.