Teams, access and notifications
Set up teams, control who has access to what, and decide who gets notified.
6 articles
- Inbox settingsThe nine sections of Inbox Settings — Organisation, Teams, Bots, Automations, Parsers, Signatures, Notifications, Language and Integrations — what each one does, and where Profile and Operators went.
- Teams in Unified InboxHow to create a team, the eleven rule types that route conversations into it, and the order that decides which team wins.
- Managing teams across multiple propertiesHow team scope works across several properties, and which team wins when a property-scoped team and an organisation-scoped team both match.
- Why admins do not automatically have access to teamsAdmin permissions and team membership are separate, so an admin has to add themselves to a team before they can open its tickets.
- Inbox notificationsThree delivery channels and seven events, set per Operator, why subscribing comes first, and which event to turn off if you are getting too many.
- Why am I receiving notifications for other properties?Why a conversation from another property can still reach you, and how to fix it by changing the team's scope.