1️⃣ How do I create an STS user?
To create an STS user, follow this procedure: User creation (STS)
2️⃣ How do I add an STS license?
Every STS account must be associated with a valid STS license to be activated. These licenses are paid and managed directly in the "Contracts" > "License Contracts" tab. Always check license availability before creating a new user account.
Distributors: Use reference code
ACC-STSto order licenses.Final clients: Your distributor is responsible for assigning you a license.
3️⃣ How do I reassign an STS account?
To reassign an STS account:
Delete the STS user who no longer needs access :
This will free up an STS license under the "Contracts" tab.
You can then assign it to another user.
4️⃣ How do I activate Click & Collect?
Go to the "Click & Collect" tab, then to "STM Users".
Check the box for the STM users you want to enable Click & Collect for.
To revoke access, simply uncheck the box.
5️⃣ I can't log in to STS
If you're unable to log in, click "Forgot Password" on the login screen to reset your password.
6️⃣ How do I assign permissions (rights) to operators?
To assign user rights to STM users, follow this procedure: User rights (formerly "Profile")
7️⃣ How can I receive alerts for machine issues?
To set up alerts, refer to this procedure: Notification management
8️⃣ Where can I find refill reports?
You can schedule or access restocking reports directly on STS. For full details, refer to: Reports - Viewing & Scheduling
9️⃣ How do I create a site/sector/service?
Go to the "Company" tab in STS, then click on "Services".
You’ll be able to modify or create new sites/sectors/services.
Hierarchy: Site > Sector > Service
Step-by-step instructions available here: Sites/Sectors/Services configuration
🔟 How do I assign a site/sector/service?
Edit the container, click "Service", and select the appropriate site/sector/service.
Step-by-step procedure: Assigning service levels
1️⃣1️⃣ How do I change my password in STS?
Log into your STS account.
Click the user icon in the top-left corner.
Select "My Account".
Click "Password".
Enter your current password, then your new one.
Click "Validate" to save.
If you’ve forgotten your password, click "Forgot Password" on the login page. A reset link will be emailed to you.
1️⃣2️⃣ I’m a distributor handling refills, but my client uses automatic FTP for STM users. Could my STM user be deleted?
Yes — if your client uses FTP to manage STM users, your STM user may be removed.
✅ Solution:
Duplicate your STS user as an STM user within your client’s company.
⚠️ FTP will not delete STM users who also have the “Supervisor” role.
1️⃣3️⃣ Can I set an article quota for a consumable product?
Yes. You can apply a quota restriction to control how many consumables a user can withdraw.
To create such a restriction, see the procedure: User rights & restrictions
1️⃣4️⃣ Can I apply reference tracking to a consumable item?
No. Currently, reference tracking is only available for non-consumable items.
For more on tracking options, see the procedure: Reference tracking
1️⃣5️⃣ I don’t see the trash icon to delete an STM user. What can I do?
Check your user role:
If you're logged in as an STS user with the role of "Editor" or "Viewer", you won’t be able to delete STM users.
Only the "Owner" role has deletion rights.
👉 Tip: You can still deactivate the user (they will no longer have access, but won’t be deleted).
1️⃣6️⃣ How do I edit a contract date in STS?
To edit a contract date, contact customer support:
📞 +33 4 77 92 13 00
📧 reclamation@sam.eu