Answers to frequently asked questions about report scheduling in STS.
✅ 1. How do I schedule my reports?
To schedule a report in STS:
Access the “Reports” section
Log in to STS and go to the Reports section.Create a new report
In Report Scheduling, click “New Report” and choose:Data type
Time period
File format
Set up the delivery schedule
Define the frequency (🗓️ daily, weekly, monthly) and the delivery time.Add recipients
Enter the email addresses of the users who should receive the report.Save the schedule
Confirm and save your settings to enable automatic generation and delivery.
📅 2. How do I receive reports on the 1st of each month?
During setup:
Frequency: Choose Monthly
Date: Select the 1st day of the month
Time: Specify the desired time of delivery
💡 The STS will automatically send the report on the first day of every month at the chosen time.
📧 3. I can't add my email when scheduling reports – what should I do?
If you're unable to add your email address:
Check the format: Make sure it's correct (e.g., name@domain.com)
Check your user rights: You must have permission to add recipients
🟦 Important conditions:
For an STS user: their email must be registered in their profile
For an STM user: their email must be filled out in their user page, not directly during report scheduling
⚠️ Note:
If you're an integrator, it is not possible to add an STM user from a client company (GDPR compliance).
➡️ However, a client's STS user can schedule a report for an STM user within their own company.
❌ 4. I can't delete a scheduled report
Check the following:
Permissions: Does your user profile allow deletion of reports?
Process: Go to the list of scheduled reports, select the one to delete, and click “Delete” or “Cancel Schedule”
📌 If the option is not available:
Check the “Company” column.
If the report belongs to a client or external integrator, only they can modify or delete it.
🛠️ 5. I can't modify a scheduled report
Same logic as deletion:
Check your permissions
If the report is owned by another company or integrator, only their user can make changes
📝 For detailed steps and screenshots, refer to the SAM OUTILLAGE Help Center.
📞 Need help? Contact technical support at +33 4 77 92 13 00.
📭 6. I haven’t received my report
Before calling support:
Check your spam/junk folders
Verify that the email hasn’t gone to another inbox tab or folder
📞 Still no email? Contact the SAM OUTILLAGE hotline at +33 4 77 92 13 00.