Getting Started
Guides relating to the initial registration, log in and trials
19 articles
User / Organisation Registration
Initial registration of user and organisation accounts
- How to register a new accountThis is a step-by-step guide to registering an account with Mercell Tendering & Mercell Bidding, including accessing the registration page, completing the registration form, verifying your account and logging in…
- How to manage your organisation's registration detailsThis guide explains how company registration numbers are formatted, validated, and managed within the Organisation Management section of the platform.
- How to identify which Mercell platform you are inThis quick guide shows you how to easily identify your specific platform just by checking your browser's URL, ensuring you get the right support in a snap!
- Understanding the Free Version of Mercell BiddingThis guide outlines what features are available to you, what is restricted, and how you can upgrade your account to unlock full bidding capabilities.
Login
Guides for resetting your password and solutions to common login problems
- How to reset your passwordGuidance for resetting a forgotten password
- Troubleshooting: Login Loops, Blank Pages, and Loading ErrorsExperiencing login loops, completely blank pages, or loading errors? These issues are typically caused by outdated browser data rather than website outages. Following these steps yourself should resolve the issue…
- Troubleshooting: Cannot Log In After a Successful Password ResetIf you have requested a password reset, successfully created a new password using the reset link, but still receive an "invalid login" error when trying to access your account, you…
- What SSO options are available?This is background information about SSO capabilities within the Mercell platform.
- How to set up SSOThis guide for SSO set up requires actions to be taken in the Mercell platform and in your Identity Provider (IdP).
- Why am I receiving a temporary password?If you've recently received a temporary password for your account, you might be wondering why this has occurred. Don't worry, we're here to explain.
Trials
Guidance for initiating and closing a trial period