Mercell currently operate multiple platforms. We are in the process of upgrading customers to a single platform that will benefit from all the functionalities unique to each existing platform. In the meantime, our customers will belong to one or multiple platforms, and we understand this can be confusing, especially when seeking support.
How can I identify my Mercell platform?
The easiest and most reliable way to identify your platform is to check the URL in your browser's address bar. The beginning of the URL indicates which Mercell platform you are using:
My Mercell - http://my.mercell.com
Ethics - https://ethics.dk
Mercell CTM - (Depending on your region): eu.eu-supply.com or uk.eu-supply.com or eu-supply.com
Mercell Bidding & Tendering - http://app.mercell.com
Mercell Cloudia - This will depend on the module you access within the platform; however, Cloudia is always present in the URL.
Mercell Source-to-Contract - https://s2c.mercell.com/
Tip: If you're unsure which Mercell product you're using, copy the URL from your browser's address bar. This will also help our Support team identify the correct platform.
How do I contact the correct Support team?
Each Mercell platform has a dedicated Support team that can assist you with platform-specific questions. Visit http://contact.mercell.com and use the available drop-down menus to select the relevant market and platform. By selecting your Language/Market in the top-right corner, you will see the Mercell platforms supported by the relevant Support teams.
What if I received a tender link but don't know which platform it belongs to?
You may have received a tender link, invitation, or another URL from one of Mercell's platforms without knowing which platform you need to access. If you're having trouble identifying the platform or aren't sure what to do next, contact our Customer Support team via http://contact.mercell.com. When contacting us, please copy and include the URL you received. Our Support agents can use it to identify the platform and guide you in the right direction.
Can I use the same login credentials for Mercell Tendering & Bidding as for another Mercell platform?
In most cases, login credentials are not shared between separate Mercell platforms. Each platform may require its own registration and account, which means your username, password, or login method may differ between platforms.
There is, however, an exception for some migrated accounts.
If your organisation has been migrated from another Mercell platform to Mercell Tendering & Bidding (app.mercell.com) without requiring you to register again, your account may use Multi-Factor Authentication (MFA) that provides access across the relevant Mercell systems.
If you're unsure whether your account has been migrated or whether you have shared access, please contact our Support team via http://contact.mercell.com. They can check your account and advise you on the correct login method.
Article reference: 080720251328