If you have forgotten your password, your password has expired, or you are experiencing login issues, you can reset it using the Forgot password option on the login page.
Steps to Reset Your Password
Go to app.mercell.com and click Login.
Enter your email address and click Continue.
Click Forgot password.
If you are a migrated customer, the reset window may look slightly different. Click Forgot password and continue following the steps below.
4. Enter your email address again and click Reset password.
Within a short time, you will receive an email from info@mercell.com containing a reset code and a Reset password verification link.
The browser page where you requested the reset will remain open and ready for you to enter the code.
Note that the code is valid for 7 days. If it expires, you will need to request a new one.
5. The temporary password from the email is already pre-filled in the password field. Click Log in.
6. Enter your new password and repeat it in the confirmation field.
Make sure your new password meets all required security criteria and that both entries match.
7. Click Continue to complete the process.
Your password is now successfully updated, and you can log in using your new credentials.
Article Ref: 301020251142