Huggg

An introduction to Huggg Payouts - how the platform works, what voucher types are available, and how recipients claim their vouchers.

What is Huggg Payouts and how does it work?

How to get started with Huggg Payouts - requesting access, setting up your account and logging in for the first time.

How do I create a Huggg Payouts account?

A quick guide to the Huggg Payouts dashboard - what each section of the home page does and how to navigate the platform.

Understanding the Huggg Payouts home page

How to add funds to your Huggg Payouts account - including paying at checkout, topping up by card, and topping up by bank transfer.

How do I top up my wallet?

How long card and bank transfer top-ups take to arrive in your Huggg wallet - and what to do if funds have not appeared.

How long does a bank transfer take to arrive?

How to invite colleagues to your Huggg Payouts account, create subteams for different departments, transfer funds between teams, and set up reason codes.

How do I manage my team and subteams? (Admin only)

The three Huggg Payouts user roles explained: Admin, Team-Viewer, and Participant. Includes what each role can do and how to request a role change.

Understanding team roles and permissions

How to remove a team member or subteam from your Huggg Payouts account, what happens to remaining funds, and what data is kept.

How do I delete a team member or subteam? (Admin only)

Account setup, your wallet, your team, and the basics every new sender needs to start sending on Huggg Payouts.

Getting Started

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