When you log in to Huggg Payouts at vouchers.huggg.me, you land on the home page. Here's a quick guide to what everything does.
Left-hand sidebar
The sidebar is your main navigation and is always visible.
Send vouchers: takes you to the home page where you can browse and send vouchers
Voucher history: view all vouchers you've sent, check redemption status, cancel unredeemed links, and download reports
Teams (Admins only): manage team members, create subteams, transfer money, and set up reason codes
Balance and HG reference number: shows your current wallet balance and your unique HG reference number. Click here to top up your wallet
Help: opens the Huggg Payouts help centre
How to videos: short video guides covering the most common platform tasks
Voucher categories on the home page
The main area of the home page shows all available voucher types, grouped into two sections.
Delivered Goods
Physical items ordered on behalf of a recipient and delivered directly to their address.
Furniture and Home Goods: furniture, home bundles, and small electricals
White Goods: large appliances such as washing machines, fridges, and ovens
Keeping Warm: thermal clothing, insulation, and warmth packs
Vouchers
Digital voucher links sent to recipients, who claim and spend them themselves.
Food: supermarkets, takeaways, and coffee shops
Home: home essentials and household items
Energy and Water: gas, electricity, and water, via PayPoint, Post Office, prepaid energy card, or OneLink Energy
Cash: cash collected at PayPoint, Post Office, or ATM
Children's Activities and Support: school uniform, stationery, holiday activities, and more
Other Voucher Collections: clothing, footwear, transport, and more
Not sure what to send?
See Choosing what to send for a full overview of each voucher type and when to use it.
Still need help?
Email us at support@huggg.me and we'll do our best to assist.