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What is Huggg Payouts and how does it work?

How Huggg Payouts works, from the products you can send to the moment your recipient claims their link.

Huggg Payouts is a welfare voucher platform that lets councils, charities, schools, and other organisations send financial support directly to the people who need it.

Every voucher is delivered as a unique digital link. Recipients open it on a smartphone or computer, choose a store or service if applicable, and claim their support instantly. There are no accounts for recipients to create and no app to download.

Recipients need access to a smartphone or computer to open and claim their voucher link. If your recipients are unlikely to have one, see What if I don't have a smartphone or internet access?


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What types of voucher can I send?

Huggg Payouts offers two types of support: Delivered Goods (physical items sent directly to your recipient) and Vouchers (digital links your recipient claims and spends themselves).


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Delivered Goods

  • White Goods: washing machines, fridges, and cookers, delivered directly to the recipient with installation included

  • Furniture and Home Goods: furniture, home bundles, and small electricals

  • Keeping Warm: thermal clothing, insulation, and warmth packs

Vouchers

  • Food: supermarkets, takeaways, and coffee shops

  • Home: home essentials and household items

  • Energy and Water: gas, electricity, and water, via PayPoint, Post Office, prepaid energy card, or OneLink Energy

  • Cash: cash collected at PayPoint, Post Office, or ATM, or via OneLink Cash

  • Children's Activities and Support: school uniform, stationery, holiday activities, and more

  • Other Voucher Collections: clothing, footwear, transport, and more

How does it work?

  1. Top up your wallet: add credit by card or bank transfer, or pay at checkout as you go

  2. Choose your voucher: select the type, amount, and any options

  3. Send it: deliver by email, SMS, individual link, or printable letter

  4. Your recipient claims it: they open their unique link on a smartphone or computer, make their selection if applicable, and get their voucher instantly. For a delivered good, they enter their delivery details

Recipients don't need to create a Huggg account. The link is their voucher. Once claimed, it's theirs to use.


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Ready to get started?

See How do I create a Huggg Payouts account? to get set up and send your first vouchers.


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Still need help?

Email us at support@huggg.me and we'll do our best to assist.

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