Sending a welfare voucher on Huggg Payouts follows the same flow regardless of the delivery method you choose. Here's a summary of each step.
Step 1: Choose your voucher
From the home page, select the voucher category you want to send, for example Food, Energy and Water, or Cash. Then choose the specific type and amount.
Not sure which voucher to send? See Choosing what to send for guidance on each category.
Step 2: Customise your choices (optional)
For food and retail vouchers, you can restrict which brands the recipient can choose from. Click Customise choices in the top right and tick or untick brands as needed. If you leave this as it is, the recipient sees all available brands.
Step 3: Add a message
Add a message to accompany the voucher, for example any spending restrictions or guidance for the recipient. You can also change the From name so the voucher appears to come from your organisation rather than Huggg.
Step 4: Choose your delivery method
Select how you'd like to deliver the voucher link to your recipient:
Email, sent by Huggg: Huggg sends the voucher directly to your recipient's email address. See How to send vouchers by email.
SMS, sent by Huggg: Huggg sends the voucher directly to your recipient's mobile number. See How to send vouchers by SMS.
I'll share the voucher links myself: generate unique links that you distribute yourself through your own systems. You just select the quantity of links you need. See How to send vouchers using individual links.
Create printable letters: generate a PDF letter you can print and post or hand to recipients. You can add recipient details one at a time or upload them in bulk via CSV. See How to send printable vouchers.
Step 5: Add recipient details
Enter your recipients' details. For email and SMS, you can add them one by one or bulk upload a CSV. For printable letters, you enter the recipient's address. For individual links, no recipient details are needed, just the quantity.
Step 6: Set the expiry date
Choose when the voucher link will expire. Once the link expires, your recipient can no longer claim their voucher, and the money returns to your wallet. Set this with enough time for your recipient to open and use their voucher.
Step 7: Schedule or send now
Choose to send immediately, or schedule the send for a future date and time. This is useful for coordinating sends across a team or timing vouchers for a specific date.
Step 8: Review and pay
Check your order summary, select a Reason code if applicable, and complete payment from your wallet balance or by card.
Still need help?
Email us at support@huggg.me and we'll do our best to assist.