Every voucher link you send has a status that updates automatically as it moves through its lifecycle. The status is shown in the Link status column on the Links tab of your Voucher History page.

This article explains what each status means - including a few that are easy to misread.

Link statuses explained

Status	What it means
Scheduled	The send is scheduled for a future date and hasn't gone out yet. Applies to email and SMS sends only.
Sent	The voucher email or SMS has been sent to the recipient but they haven't clicked the link yet.
Created	The voucher link has been generated. This applies to individual links and printable letters that you distribute yourself.
Opened	The recipient has clicked the link and opened the page, but hasn't yet generated their voucher.
Redeemed	The recipient has generated their voucher (for example, selected a brand and revealed their barcode, or activated their prepaid card). See the note below - this does not necessarily mean the voucher has been spent.
Cancelled	The voucher was cancelled before it was redeemed. The funds have been returned to your wallet.
Expired	The voucher link expired before the recipient redeemed it. The funds have been returned to your wallet.

"Redeemed" doesn't mean "spent"

This one trips people up, so it's worth flagging clearly.

Redeemed means your recipient has generated their voucher on the Huggg platform - for example, they've chosen Tesco from a supermarket selection and revealed their barcode, or they've activated their prepaid card. It does not mean they've taken the voucher to a till and used it.

Once a voucher is generated:

The voucher cannot be cancelled or refunded
Your recipient can use it any time before the voucher's own expiry date (see below)

There is no separate "Spent" status. From Huggg's perspective the voucher is fulfilled at the point of generation.

Two expiry dates: link expiry and voucher expiry

Each voucher has two different expiry dates. Knowing which is which avoids a lot of confusion.

Expiry	Set by	What it controls
Link expiry	You, the sender	How long your recipient has to click the link and generate their voucher.
Voucher expiry	The retailer (set by their T&Cs)	How long your recipient has to spend the voucher once it has been generated.

Once your recipient generates the voucher, the link expiry no longer applies. The expiry shown to them updates to the voucher expiry, which is set by the retailer's terms and varies by brand.

When the funds leave your wallet

For finance and reconciliation, here's how the money moves:

Funds leave your wallet as soon as you make the purchase (when the link is created or sent)
They sit as a live balance with Huggg until one of three things happens:
Redeemed - the voucher has been generated. No further refund or cancellation possible.
Cancelled - the link is cancelled by you before redemption. Funds returned to your wallet.
Expired - the link expires before the recipient generates the voucher. Funds returned to your wallet at midnight on the day the link expired.

A typical voucher journey

For an email or SMS send, you'd usually see:

Scheduled (if scheduled for later) → Sent → Opened → Redeemed

For an individual link or printable letter that you distribute yourself, you'd usually see:

Created → Opened → Redeemed

If something goes wrong or the voucher isn't used, the link will end up as Cancelled or Expired instead.

What you can do at each status

Status	Can you cancel?	Can the recipient still use the voucher?
Scheduled	Yes	Not yet - the send hasn't gone out
Sent / Created	Yes	Yes - until the link expires
Opened	Yes	Yes - until the link expires
Redeemed	No	Yes - until the voucher expiry set by the retailer
Cancelled	Already cancelled	No
Expired	No - already expired	No