PAYMENTS
Informations about payment options, invoices and vouchers
Payment handling
Information on the payment methods, the payment service provider and general information
Which payment methods do you offer?
Why does Helpling not offer PayPal as a payment method?
Can I pay in cash?Information on the payment process
When will I be charged?
What is stripe?
My payment has failed – what can I do?Learn why payments might fail and how to settle outstanding amounts quickly and easily.
How Can I Update My Payment Method?Learn how to easily update or add a new payment method in your customer profile.
The appointment took place, but I have not been charged yet, what do I need to do?
Invoice Discrepancy: What to Do If a Charge Seems IncorrectYou received an invoice that doesn’t seem right? Here's how to report the issue and get quick support.
Do I have to pay for travel?
Invoicing
Information about your invoices, invoice downloads and tax
Where can I find my invoices?
How can I update my billing address?Learn how to easily update your billing address in your customer account – quickly, conveniently, and with just a few clicks.
Is VAT declared on the invoice I receive?
Can I claim the costs for the service on tax?
Can I download a payment summary
Why haven't I received an invoice for my previous appointment yet?
Will I receive an invoice?Learn when and where you’ll receive your invoice and what details it includes.
Vouchers
Information about vouchers and how to use them
How to redeem your voucherInformation on how vouchers can be added to a booking can be found
I entered a voucher code when I placed my booking, but I was charged the full amount. What can I do?
Do you offer gift vouchers?
How many vouchers can I use per booking?