There are several ways to apply vouchers to your booking:
Enter the voucher during the booking process
If you have received a voucher code, you can enter it directly during your booking. The field for entering the discount code can be found in the summary of your booking details on the right side. In our app, you can enter the voucher code at the bottom of the screen in the summary after selecting the desired duration.
Note: Please always check the redemption conditions before using your voucher code, including the validity period and applicable booking frequency.
Automatic voucher application
If you became aware of our service through a special promotion and make a booking, the voucher will usually be automatically applied to your booking. This is typically displayed during the booking process.
Adding a voucher after booking
If you wish to rebook a previously booked cleaner via a direct request through the service provider’s profile or add a voucher to an already active booking, direct entry of a voucher is currently not possible. In this case, our friendly service team will be happy to assist you. Please contact us, and we will check whether the discount can be applied retroactively.
Have you received a voucher offer from our service team and would like to redeem it? No problem! Simply connect with one of our friendly team members, who will be happy to assist you.
If you are unexpectedly unable to apply a voucher or need assistance with any questions, please do not hesitate to connect with one of our dedicated service agents. Our goal is to provide you with the best possible service – we are here for you! 😊
Can I apply my voucher after making a booking, or do I need to start over?
Can I apply my voucher after making a booking, or do I need to start over?
Unfortunately, you can't manually apply a voucher to an open booking request afterward. But don’t worry – there’s no need to start your booking from scratch. We’re happy to assist you in applying the voucher correctly afterward. Simply send us your voucher code, and we’ll make sure everything is updated quickly and smoothly to your satisfaction.
How can I check the conditions of my voucher?
How can I check the conditions of my voucher?
If you received a voucher from Helpling via email, you will find all important details – such as validity period, redemption conditions, and any restrictions – directly in that email. Please review it carefully to ensure the voucher can be used as intended.