Payment handling
Information on the payment methods, the payment service provider and general information
Which payment methods do you offer?
Why does Helpling not offer PayPal as a payment method?
Can I pay in cash?Information on the payment process
When will I be charged?
What is stripe?
My payment has failed – what can I do?Learn why payments might fail and how to settle outstanding amounts quickly and easily.
How Can I Update My Payment Method?Learn how to easily update or add a new payment method in your customer profile.
The appointment took place, but I have not been charged yet, what do I need to do?
Invoice Discrepancy: What to Do If a Charge Seems IncorrectYou received an invoice that doesn’t seem right? Here's how to report the issue and get quick support.
Do I have to pay for travel?
