You can easily update your payment method in your Helpling customer profile under your account settings. This ensures that your bookings are billed smoothly.
How to Change Your Payment Method
š„ļø Desktop Version
Log in to your Helpling account.
Click on āAccount Settingsā in the top-right corner.
In the āPayment Methodā section, click āEditā.
Select āAdd A New Payment Methodā and follow the steps.
š± App Version
Open the Helpling app and tap āMoreā in the bottom navigation bar.
Select āAccount Settingsā.
In the āPayment Methodā section, tap āEditā.
Select āAdd A New Payment Methodā and follow the steps.
Frequently Asked Questions
Can Helpling change the payment method for me?
No. For data protection reasons, we cannot manually update your payment method. Please always make these changes yourself in your customer profile.
ā
ā ļø Important: Please do not share account numbers, verification PINs, or other sensitive information via email, chat, or phone. These details should only be entered in your customer profile, where they are immediately encrypted.
Can I delete my payment method?
No. A stored payment method cannot be deleted. Every customer profile must have a valid payment method to book services.
š”Summary
You can update your payment method anytime in your customer profile.
Changes are possible via desktop and app.
Helpling cannot update your payment method for you.
A payment method cannot be deleted ā there must always be a valid one on file.