Introduction
The Clock PMS integration brings your reservations and guest data into Bookboost so you can segment guests, run campaigns, and handle conversations with live PMS context. The integration is one-way: data flows from Clock into Bookboost. This article explains what syncs and what you can do with it.
What syncs from Clock into Bookboost
Guest details: full name (first, middle, last), salutation, gender, birthday, occupation, email, phone, language, and country. The primary guest and the contact person carry the same details.
Reservation details: status, market segment and category, arrival and departure dates, number of adults and children, booking reference, creation date in the PMS, balance, currency, total gross amount, and the self-service key.
Rate plan: code and name.
Space and space type: space name or number, and the space type code and name.
Data syncs continuously; a new or changed reservation usually appears in Bookboost within a few minutes.
Self-service tokens
Clock reservations carry a self-service key and pin that you can use in messages to link a guest to their Clock self-service booking:
reservation.info.self_service_keyreservation.info.self_service_pin
What you can do with this
Automate pre-arrival and in-stay messages triggered by Clock reservations.
Segment guests for campaigns using reservation and guest data, such as market segment or country.
Give your team live guest and reservation context in the Unified Inbox.
Add the Bookboost Web Messenger to your Clock self-service and booking pages so guests can chat with you there. See Setting up the Clock PMS integration.
Configuration and Setup
No configuration is required once the integration is active. To connect a property, see Setting up the Clock PMS integration.
Support
Please contact us through the 'Talk to Us' option on the left menu in the platform, or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.