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Online Services: Frequently Asked Questions
Frequently Asked Questions
An overview of our Online Services system.
Do you have any paper-based forms that I can fill out and submit?
How to enable Multi-Factor Authentication (MFA) within the EAL Hub
How do I find the latest EAL price list?
How do I reset my EAL Connect password?
Certificate has not yet been received at the centre
Where do I locate paper-based registration and certification forms?
How do I find a password for a locked assessment?
How do I request name amendment for a learner who has already been issued a certificate?
My password for Surpass is not working, what do I do?
I just claimed a certificate however the status is restricted, what do I do?
I am unable to click on the "Add to basket" button. What should I do?
Why does it say ‘claim locked by centre’ on the certification screen?
How can I effectively manage logins when I have more than one centre account to access?