FAQ & Troubleshooting guide
Ressources to help you explain and fix data discrepancies and other issues
Why are there data discrepancies between Shopify's and Quantic Factory's attributions?
Why is it important to parameter Ad-Ids in UTMs, especially for Meta (Facebook and Instagram) ads?
Why is there a gap between the revenue by channel and the revenue by ad?
Why is there missing tracking in Klaviyo?
Why is there one “otherpaidfacebook” campaign that aggregates costs and shows no revenue?
Why do I see one “Otherpaidgoogle” campaign in my campaigns?
Why do I see Shopping and Performance Max revenue in Google Analytics and can't find them on Quanticfy?
Why do I see differences in my revenue between Shopify and Quanticfy?
How to explain the big gap between the MS and EMS?
Why don't I have the same number of addresses in my database in Klaviyo VS Shopify?
How do I grant access to Quanticfy to another person in my organization?
Create a user account for your colleagues and partners