Customer Success Plays
Drive onboarding, adoption, and expansion with video hubs, change-logs, QBR recaps, and renewal saves that lift NRR.
10 articles
1) Onboarding Hub: From Kickoff to First ValueClear onboarding reduces churn risk and time-to-value.
2) Feature Adoption GuidesActivated features drive NRR and expansion.
3) Quarterly Business Review (QBR) RecapsExecutive visibility protects renewals.
4) Renewal Save PlayTargeted content reduces last-mile churn.
5) Expansion Play: Use-Case UpsellStory-led upsell beats SKU-led upsell.
6) Admin Enablement & GovernanceGood governance prevents rollback.
7) Support Deflection: Self-Serve AnswersLower tickets, higher CSAT.
8) Executive Roll-Up: Value in 2 MinutesExecutive champions secure budget.
9) Community Play: Customer Tips SeriesPeer proof reduces change resistance.
10) Incident Comms: Calm, Clear, PublicTransparency saves renewals.