Turn your users into teachers. The Customer Tips Series curates short, practical tips from real customers into a searchable library - so teams learn from peers, adoption sticks, and your product becomes part of their weekly workflow.
Who it’s for
Customer Success & Community managers
Product Enablement & Education teams
Power users and champions who love to share
Why it matters
Peer proof reduces change resistance. Customers teaching customers = durable adoption. When best practices come from people who look like your buyers, confidence rises and support volume falls.
How it works (TOF → MOF → BOF)
TOF (Collect & spotlight):
Publish 45–60s user tips showing one outcome per clip (e.g., “Cut report time from 30m to 5m”). Share on email, Slack/Community, and social. Tag contributor + industry. Each clip links to the Tips Library.
MOF (On-Site Tips Library):
A Replay hub that includes:
Search & tags: Role, industry, feature, difficulty
Chapters per tip: What it does → How to do it (3 steps) → Common gotcha
Transcript + timeline for fast scanning
Related tips (“People also solve…”) and links to docs/templates
BOF (Contribute & deepen):
Primary CTAs: “Submit your tip” (guided form + upload) · “Join office hours” (embedded calendar).
Secondary: “Follow this contributor” · “Download template.”
KPIs: Library usage (views, search, time on page) · Feature adoption lift on featured tips · % returning visitors · New tips/month
Automation: High contributor (≥3 accepted tips or 500+ views) → invite to CAB; viewer saves 3+ tips → nudge to join office hours; repeated views of one feature’s tips → trigger CSM outreach with a tailored mini-guide.
Make users the star.