Poppy

MyPop FAQ

Here's everything you need to know to create an account and lease a MyPop vehicle.

How to create a MyPop account & start renting?

Your MyPop customer area on our website gives you more control, quick, simple, and available 24/7.

What can you manage on your MyPop customer account?

Discover the difference between Poppy’s flexible car sharing and MyPop’s monthly rental.

What is the difference between MyPop and Poppy?

🧑‍💻 Account & Registration

Here's everything you need to know to start your rental, step by step, what’s included, what’s not, and how it works.

How to rent a MyPop vehicle? What's included?

Whether you want to extend your rental or return your MyPop vehicle, here’s everything you need to know in one place.

How to renew or cancel your MyPop rental and return the vehicle

Returning your MyPop vehicle is simple! Here’s how it works and what we expect in terms of the vehicle’s condition.

How to return your MyPop vehicle, and in what condition?

Whether you want to drive for just a few months or longer, here's what you need to know about rental duration and contract terms.

How long can you keep a MyPop vehicle?

Here’s everything you need to know about the deposit when booking your MyPop rental vehicle.

Why do you pay a deposit for your MyPop vehicle, and when do you get it back?

You can rent a MyPop vehicle using your company details. Here’s how it works.

Can you rent a MyPop vehicle as a business owner?

If your monthly payment fails, MyPop has the right to terminate your rental. We follow a clear reminder process before taking action.

What happens if your monthly payment fails?

💰 Renting & Payments

Which vehicle does MyPop offer? Are they always the same?

This article tells you how you can add an extra driver to your MyPop contract.

Can you add an extra driver to your MyPop rental?

All about MyPop vehicles and how to use them

🚗 Vehicles & Usage

If something goes wrong on the road, don’t worry, just follow these simple steps.

What should you do in case of a breakdown or accident?

When you drive a MyPop vehicle, you're insured, but it's important to understand what’s included and what your responsibilities are.

How are you insured, and what is covered?

If your MyPop vehicle needs servicing during your rental period, don’t worry, we’ll take care of it!

What if your vehicle needs maintenance during your contract?

What to do when an incident occurs and how are you insured

💥  Issues on the road & Insurance

Find answers and get help from Intercom Support and Community Experts

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