🧾 Step 1: Payment attempts
Your invoice is sent on Day 0 (the first day of your rental month).
If payment fails, we try again automatically on:
Day 2
Day 4
🔔 Step 2: Free reminder
On Day 5, if the payment still hasn’t gone through, we send you a free reminder with a payment link.
You can use this link to easily pay using your preferred method.
⚠️ Step 3: Reminder with admin fee
If payment is still not received, we send a first formal reminder on Day 19, including an administrative fee of 8% of the unpaid amount.
❌ Step 4: Contract termination
If there’s still no payment by Day 25, we will:
Terminate your rental contract
Retrieve the vehicle
Charge all recovery and administrative fees
Retain your security deposit
🚫 Vehicle blocking (in certain cases)
We may block your vehicle as early as Day 5 if we detect unusual usage or unpaid balances that raise concerns, such as:
Very high mileage
Police involvement
Multiple unpaid invoices